Welcome & Service Assistants, National Trust
Fixed Term f/t or p/t (until 31/10/22)
Ends: May 1st
£9.90 per hour
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
Working in amazing locations such as Mussenden Temple and Downhill Demesne, White Park Bay , Dunseverick Harbour or Cushendun .
You will work around 30 hours per week, to be discussed at interview. What it's like to work here
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.What you'll be doing
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Who we're looking for
Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
Proven experience of working to measurable targets
Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
Skilled listener with great people skills
Strong written and verbal communication skills
Well organised and able to work with minimum supervision
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:
Flexible working whenever possible
Free parking at most locations
Free entry to our properties for you, a guest and your children (under 18)
Substantial pension scheme of up to 10% basic salary